Actual leaked phone conversation. Panamanian call center rep insults an American customer trying to buy a PC computer.
I can believable, like a little girl.
by Juan Francisco de la Guardia
Duration : 0:2:0
customer
Archived Posts with this tag
customer
Archived Posts with this tag
The first part of any sale is how to you greet the customer, whether on the phone or in person, the best is welcoming and open. How would you invite someone into your home? “May I help you?” I don’t think so. This is one of five aspects of the Greeting that I teach as part of my Five Parts to a Successful sale available at www.retaildoc.com
Duration : 0:2:7
customer
Archived Posts with this tag
TD7 Selling Skills From A to Z – preview clip from 33 minute DVD-based training course.
More info – DVD training:
http://www.telephonedoctor.com
More info – web-based training:
http://www.serviceskills.com
This basic sales training program is loaded with twenty-six powerful skills and techniques which will be of immediate help to everyone in a customer service or telesales position. Topic chapters are divided up into 26 easy-to-use sections, with each being one to two minutes each. Content includes Features vs Benefits, Echo Questions, Using Tie-downs and much more.
This preview is from a DVD which is part of a comprehensive training package that includes leader’s guide, reminder cards, PowerPoint presentation, workbook duplication rights and more.
Duration : 0:5:6
